Legal
Shipping Policy
Last updated June 2026
Everything you need to know about how your order gets to you.
Free U.S. shipping
Shipping is free on every order within the United States — there are no separate shipping fees at checkout.
Where we ship
We currently ship within the United States, and hope to add more destinations as we grow.
Processing time
Orders are packed and shipped within 1–2 business days. We're a small team making everything in small batches — thank you for your patience during busy periods.
Delivery & tracking
Once your order ships, you'll receive a confirmation with tracking by email. Delivery usually takes a few business days depending on your location.
Lost or damaged parcels
If your order is lost or arrives damaged, contact us at hello@noru.co and we'll make it right — see our Returns & Refunds policy.