Returns & Refunds

Because the essence is a personal-care product, we're unable to accept returns or offer refunds for change of mind once an order has shipped.

If your order arrives damaged, faulty, or incorrect, we'll fix it — with a free replacement or a full refund, your choice. You usually won't need to send anything back unless we ask.

Email hello@noru.co within 14 days of delivery with your order number and, for a damage or quality issue, a quick photo. We'll sort it out fast.

Approved refunds go back to your original payment method and typically appear within 5–10 business days, depending on your bank.